Here Is The Most Frequently Asked Questions.
We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily.
If you don’t find your question here, please feel free to contact us
General FAQ
Absolutely! We take your privacy very seriously. Your information is safe with us. We use the latest security measures like encryption to protect your data while it’s being transmitted. We don’t store your credit card information.
We’re committed to protecting your privacy. You can read more about how we handle your information in our Privacy Policy ».
Need a hand? We’re here for you!
You can email us directly at services@rosanashop.com
No, we don’t provide installation services, but we have a specification sheet in the product packing to tell how to install correctly.
You can usually expect your order to arrive within 5-7 business days for standard shipping within the US. Delivery time depends on your region.
Most orders ship within 2 business days of being placed.
You’ll receive an email confirmation with your tracking information once your order has shipped.
Please click here to see our refund policy ».
Photo evidence will have to be provided when notifying us of unforeseen faults or breakages.
1. You will receive your tracking number by email 2 business days after your order has been dispatched.
2. Go click here and enter your tracking number and press the track button. You will then see the progress of your package.
If you have any issues tracking your parcel please email services@rosanashop.com
Generally, Rosana provides free shipping for all orders in the United States. If you need to ship to other countries, you need to pay the extra shipping fee.
We mainly accept PayPal and credit cards.
FAQ about products
Absolutely! We want to make sure you have everything you need for a smooth installation.
Detailed instructions are included with every order. You’ll find step-by-step guides and helpful diagrams to walk you through the process.
We also have installation videos available on our website for many of our products. These videos provide a visual guide and can be very helpful.
- For simpler installations (like shower heads): You might only need a few basic tools like an adjustable wrench or pliers.
- More complex installations (like shower systems) may require additional tools such as channel locks, pipe wrenches, and possibly even a drill.
It depends! For most of our simpler fixtures, like shower heads and hand showers, installation is usually a straightforward DIY project. However, for more complex installations, such as shower systems with multiple valves and body jets, it’s generally recommended to hire a qualified plumber.
For the best performance, we recommend a minimum water pressure of 30 PSI
- Regular wiping: After each shower, quickly wipe down your fixtures with a soft cloth to remove any water spots or soap scum. This simple step can prevent buildup.
- Mild cleaner: For a deeper clean, use a mild bathroom cleaner and a soft cloth or sponge. Avoid abrasive cleaners or scrubbing pads that could scratch the finish.
- Vinegar solution: For stubborn mineral deposits, try soaking a cloth in white vinegar and wrapping it around the fixture. Let it sit for a while, then rinse thoroughly.
Yes, we stand behind the quality of our products.
Most of our shower fixtures come with a limited lifetime warranty against manufacturing defects.
You can find the specific warranty details for each product on its product page.
Absolutely! Many of our shower fixtures are designed to be compatible with low-flow systems.
If you’re unsure about compatibility, feel free to contact our customer service team for assistance.
To provide a excellent experience for our customer, our shower head is large flow rate.
We use high-quality materials to ensure durability and longevity. Brass material for the shower valve, and some accessories are made of stainless steel or plastic.
