Shipping Policy

Thank you for shopping with Rosana! To ensure a smooth and transparent experience, please review our shipping policies below.

We currently ship exclusively within the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam, FPO, APO, and PO Box addresses).

We do not ship internationally at this time.

All orders are processed and prepared for shipment within 2–3 business days (Monday–Friday, excluding federal holidays).

Orders placed after 12 PM PST or on weekends/holidays will begin processing on the next business day.

Once your order leaves our warehouse, the estimated transit time is 5 business days via standard shipping. Delivery times may vary slightly depending on your location and carrier delays.

• Total estimated delivery window: 7–10 business days from the order date.

Note: Shipping carriers (e.g., USPS, UPS, FedEx) determine final delivery timelines. We cannot guarantee exact delivery dates.

All orders qualify for free standard shipping within the U.S., with no minimum purchase required

We partner with reliable carriers such as USPS, UPS, and FedEx. The carrier and service level are selected at our discretion to ensure cost-effective and timely delivery.

You will receive a confirmation email with a tracking number once your order ships. Use this to monitor your package’s status on the carrier’s website.

If a package is returned to us due to an incorrect address, carrier failure, or refusal by the recipient, we will contact you to resolve the issue. Additional shipping fees may apply for reshipment.

Double-check your shipping address during checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

While rare, if your package is lost in transit or arrives damaged:

• Lost packages: Contact us within 14 days of the estimated delivery date for an investigation.
• Damaged items: Notify us within 48 hours of delivery with photos of the product and packaging. We’ll resolve the issue promptly via replacement or refund.

Processing and delivery times may be extended during peak seasons (e.g., Black Friday, Christmas) or due to unforeseen circumstances (e.g., weather, carrier delays). We will notify customers proactively if significant delays occur.

For urgent shipping inquiries, email us at info@rosanashop.com or call +86-18127502706. We’re here to help!

Last Updated: 2025.02.11
Policies subject to change. Refer to this page for the latest updates.